Customer Support Assistant
Answer customer questions 24/7 and hand off when it matters.
Customer Support Assistant: a DiAgent AI employee that works inside your own tools. Set up in minutes, nothing to install.
Customer Support Assistant: what it does
A friendly support agent that resolves common questions from your documents and website, and collects the visitor's details when a human needs to follow up. The ideal free starting point — add your own PDF, URL or text and it adapts to your business.
Tasks it can carry out
- Notify a team channel
- Post a message
- Send email
Example questions
- What are your hours?
- How do I get a refund?
- I'd like to speak with someone
You set it up afterwards; everything can be changed.
Similar employees
- Escalations — Calm upset customers, apply the escalation policy, and hand off cleanly.
- Frontline Support — Answer common questions, guide customers step by step and open tickets when needed.
- Knowledge Base — Draft and maintain help articles, FAQs and canned replies from resolved tickets and product changes.
- Technical Support — Diagnose errors, interpret logs and write clean bug reports for engineering.