Technical Support
Diagnose errors, interpret logs and write clean bug reports for engineering.
Technical Support: a DiAgent AI employee that works inside your own tools. Set up in minutes, nothing to install.
Technical Support: what it does
A tier-2 technical support assistant that goes deeper than frontline triage. It helps you troubleshoot complex issues, guides customers through reproduction steps, interprets logs and configuration they share, and proposes fixes or workarounds grounded in your knowledge base. When an issue points to a real defect, it drafts a structured bug report so engineering can act on it without back-and-forth.
Tasks it can carry out
- Open a support ticket
- Create a page
- Add a note
- Notify a team channel
- Post a message
Example questions
- A customer gets a 500 error when saving their profile - how do I diagnose it?
- Help me read this stack trace and find the likely failure point.
- Draft a bug report for engineering from these reproduction steps and logs.
You set it up afterwards; everything can be changed.
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