Frequently asked questions

Question 1

What is DiAgent?

Accepted Answer

DiAgent lets you create AI employees trained on your own content. Upload your documents or your website, and in minutes you have an employee that answers your customers 24/7 — no code required.

Question 2

How do I train my employee on my content?

Accepted Answer

When you create your employee you can upload PDFs, paste text, or point it at your website URL. The employee learns that content instantly and uses it to answer. You can add or update knowledge anytime from the builder.

Question 3

Where can my employee talk to my customers?

Accepted Answer

On every plan, each AI employee gets a widget for your website (Shopify, WordPress, Wix, Tiendanube or any HTML page), a QR code to print, and a direct chat link you can share anywhere. From the Pro plan up you can also connect it to Telegram, so your customers can message it there.

Question 4

Is there a free plan? How do I pay?

Accepted Answer

Yes — there's a free-forever plan to get started. Paid plans add more employees, more messages, the advanced model, and white-labeling. Pay by card or Mercado Pago, monthly or annually (at a discount), and cancel anytime.

Question 5

How do I add the employee to my website?

Accepted Answer

From your employee's builder, copy the widget snippet (a <script> tag) and paste it into your site. A floating chat button appears with your colors, icon and greeting.

Question 6

Does it support voice and video?

Accepted Answer

Yes. Your customers can talk to the employee by voice right in the chat, and with the Video Chat add-on you can offer live video calls with an AI presenter that answers in real time.

Question 7

Can it capture leads or hand off to a human?

Accepted Answer

Yes. The employee spots contact details in conversations, saves them as leads and sorts them into a lead pipeline you follow from your dashboard, with email alerts. And when someone asks for a person, you get an email with their name, address, and message so you can follow up yourself.

Question 8

Which languages does it work in?

Accepted Answer

The platform is available in Spanish, English and Portuguese, and your employee replies in whatever language your customers write in.

Question 9

What happens with my data and my customers' data?

Accepted Answer

Your content is used only to answer your employees' conversations. You can download a copy of your data or delete your account (and everything tied to it) anytime from My data. The details live in our Privacy Policy.

Question 10

I have a problem or a request — how do I raise it?

Accepted Answer

If you already have an account, the fastest route is the assistant inside the app: it gives you a reference straight away and you can follow its status from there. If you haven't signed in yet, use the chat on this page or send us a message from the contact page and we'll reply by email.