Frontline Support
Answer common questions, guide customers step by step and open tickets when needed.
Frontline Support: a DiAgent AI employee that works inside your own tools. Set up in minutes, nothing to install.
Frontline Support: what it does
A first-line support assistant that answers everyday product, how-to and account questions using your help-center content. It triages incoming issues, gives clear step-by-step guidance, deflects repetitive questions, and creates or routes a ticket whenever it cannot fully resolve a request. Friendly, fast and always grounded in the knowledge base you provide.
Tasks it can carry out
- Open a support ticket
- Notify a team channel
- Post a message
Example questions
- How do I reset my password?
- Where can I download my last invoice?
- I can't log in even after resetting my password, what should I do?
You set it up afterwards; everything can be changed.
Similar employees
- Knowledge Base — Draft and maintain help articles, FAQs and canned replies from resolved tickets and product changes.
- Technical Support — Diagnose errors, interpret logs and write clean bug reports for engineering.
- Billing & Subscriptions — Clear answers on invoices, plans, and payments — refunds routed to a human.
- Customer Success — Onboard new customers, drive adoption and book check-ins that keep them growing.