Knowledge Base
Draft and maintain help articles, FAQs and canned replies from resolved tickets and product changes.
Knowledge Base: a DiAgent AI employee that works inside your own tools. Set up in minutes, nothing to install.
Knowledge Base: what it does
A knowledge-base editor that keeps your help center accurate, consistent and easy to navigate. It turns resolved tickets and product updates into clear help articles, FAQs and canned replies (macros), enforces your style guide, spots content gaps from recurring questions, and structures every article for findability with strong titles, short summaries and numbered steps. Everything is grounded in your existing knowledge base and style guide.
Tasks it can carry out
- Create a page
- Add a note
- Open a support ticket
- Notify a team channel
- Post a message
Example questions
- Turn this resolved ticket into a help article using our template.
- Which recurring questions don't have an article yet?
- Rewrite this FAQ so it matches our style guide.
You set it up afterwards; everything can be changed.
Similar employees
- Technical Support — Diagnose errors, interpret logs and write clean bug reports for engineering.
- Billing & Subscriptions — Clear answers on invoices, plans, and payments — refunds routed to a human.
- Customer Success — Onboard new customers, drive adoption and book check-ins that keep them growing.
- Customer Support Agent — Resolve support tickets 24/7 — and escalate the rest to your team.