Customer Support Agent
Resolve support tickets 24/7 — and escalate the rest to your team.
Customer Support Agent: a DiAgent AI employee that works inside your own tools. Set up in minutes, nothing to install.
Customer Support Agent: what it does
A professional support agent that answers FAQs, handles orders, returns, billing, and account issues using your knowledge base. When it cannot resolve an issue it politely collects the customer's details and creates an escalation ticket for your human team.
Tasks it can carry out
- Open a support ticket
- Notify a team channel
Example questions
- Where is my order?
- How do I return an item?
- I can't log in to my account.
You set it up afterwards; everything can be changed.
Similar employees
- Customer Support Assistant — Answer customer questions 24/7 and hand off when it matters.
- Escalations — Calm upset customers, apply the escalation policy, and hand off cleanly.
- Frontline Support — Answer common questions, guide customers step by step and open tickets when needed.
- Knowledge Base — Draft and maintain help articles, FAQs and canned replies from resolved tickets and product changes.